Return & Refund Policy

We are committed to ensuring customer satisfaction through our website ayurvedicease and mobile application (collectively referred to as the “Platform”). Below are the terms governing our return and refund processes:

1. General Refund Guidelines

• Refunds depend on valid conditions/situations and will be processed using the original payment method.
• All refund and return requests are handled at the discretion of the Platform based on internal evaluation and approval.

2. Return/Refund Request Window

• Time Limit: Requests must be submitted within 48 hours of product delivery.
• Applicable only if product:
  • Is not as per the ordered quantity,
  • Differs from agreed specifications,
  • Is found to be damaged or defective.

⚠️ Requests will not be accepted after 48 hours of delivery. No returns/refunds for food items or consumables once delivered.

3. Required Documentation

To process your request, the following must be provided within 48 hours of delivery:

• Unboxing video showing product condition,
• Invoice copy,
• Detailed description of the issue.

Send the above to our customer care team at: 📧 customercare@ayurvedicease.com

After reviewing the evidence, our team will inspect the product condition. Return/refund approval is subject to internal validation.

4. Conditions & Timeframes for Refunds

5. Refund Credit Methods

Refunds are generally initiated within 24 working hours post approval. Processing time may vary based on your bank/payment provider.

"All sales are final. We do not offer refunds under any circumstances."

For any further support or assistance, feel free to reach us at: 📧 customercare@ayurvedicease.com